In this role, the Field Service Engineer provides field service support to customers and utilizes their installation, maintenance and troubleshooting skills at customer sites. The Field Service Engineer will provide product/technical training to our customers and verify the operational performance of the product, which will contribute to customer's satisfaction and overall team's success.
Positively influences customer satisfaction through the installation, support, and conduct training on site
Uses enhanced troubleshooting skills to resolve customer issues.
Works per the Service Manager's schedule and must be available to be on-call and respond to customer emergencies.
Stays current on technical knowledge through participation on training programs, reading technical bulletins from Marposs databases, or other means available.
Provide timely, detailed, and accurate reports on service work performed and expenses.
Extensive travel in Michigan and Midwest area to support customers
Skills & Experience:
Associates' degree in engineering (electrical, mechanical, mechatronics)
Must be able to read engineering drawings (electrical and mechanical)
Knowledge of PC software and hardware capabilities
Mechanical aptitude and solid math skills
Use of equipment such as micrometers, calipers, digital voltmeters, test units, software programming, mechanical test fixtures and assorted hand and power tools.