In order to reinforce our growth plans in North America, Marposs Corporation has an opening for a Field Service Engineer.
Reporting to the North American Service Manager, the position obtains technical information regarding the nature of the customer’s complaint; Performs and concludes corrective measures which may include troubleshooting, repairing, calibration, and or programming.
Responsibilities:
- Positively influences customer satisfaction through the installation, support, and conducting training on site.
- Uses enhanced troubleshooting skills to resolve customer issues.
- Works per the Service Manager's schedule and must be available to react to customer emergencies.
- Stays current on technical knowledge through participation on training programs, reading technical bulletins from Marposs databases, or other means available.
- Provide timely, detailed, and accurate reports on service work performed and expenses.
- Extensive travel in Michigan and Midwest area to support customers.
What we are looking for
- Minimum of 2-4 years of CNC and General Machine Tool Industry experience needed
- Associate’s degree in engineering (electrical, mechanical, mechatronics)
- Must have programming and operational skills with CNC Controls (Fanuc, Siemens, Haas, etc.)
- Must be able to read engineering drawings (electrical and mechanical)
- Knowledge of PC software and hardware capabilities
- Mechanical aptitude
- Use of equipment such as digital voltmeters, o-scopes, basic software programming and assorted hand and power tools.
- Provide excellent customer service
- Exceptional organizational skills
- Good Driving Record
What we offer
Marposs offers an inclusive and international environment with strong professional and career development opportunities. We also offer the following benefits:
- 401k Match
- Company Car
- PTO
- Vacation
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability